At Deluxino, we're committed to providing you with the best possible gaming experience. If you have any questions or need assistance, please don't hesitate to reach out.
Customer Support Availability
Our customer support team is available every day of the week, from to. We understand that issues can arise at any moment, and we're here to help whenever you need us. Our dedicated team will be happy to assist with all your queries related to our games, account management, or responsible gaming.
Live Chat Support
We offer live chat support as one of the most convenient ways to get in touch with us. To access live chat, please click on the Live Help button at the top right corner of any page within the site. You will be connected with a dedicated customer service representative who will assist you with your queries.
Please note that we do not currently have 24/7 support, and our live chat hours are from to.
Email Support
If you prefer to reach out to us via email or need assistance outside of our support hours, please feel free to send an email to. We will respond as soon as possible during working hours.
We kindly ask that all emails be sent in English and include your username/account ID for easier resolution.
Help-Centre Access
Our comprehensive help centre is available 24/7. To access it, please click on the Help link at the bottom of any page within the site or navigate to our dedicated support pages via our main menu.
Here you will find answers to frequently asked questions about various aspects of your account and gaming experience with us. If you're unable to find what you're looking for in our help centre, don't hesitate to reach out to our customer service team via email, live chat or phone.
Verification Support
If you need assistance with verifying your identity or account recovery, please get in touch with us through one of the support channels listed above. We are here to help and ensure that all necessary documentation is provided promptly and efficiently.
Please note: The information required for verification will vary based on individual circumstances and may include but not limited to identification documents, proof of address etc.
Responsible Gaming Assistance
We take responsible gaming very seriously at Deluxino. If you need assistance with setting deposit limits, reality checks or time-outs, we are here to help.
To set these limits please contact our customer service team via one of the channels provided above and they will assist you promptly.
If you feel that your gambling is having a negative impact on your life or if someone else needs information about how we can help with their responsible gaming requirements then please reach out directly – as support for this specific matter requires careful handling, so you will be directed to our dedicated Responsible Gaming Team.
Technical Support
We aim to ensure all our systems are online 99.9% of the time but sometimes issues may occur that require immediate attention. In these cases, please try one or more of the following:
If you continue to experience difficulties with our system access or account functionality then we can provide assistance through live chat support via help centre link on website.
Complaint or Dispute Guidance
We appreciate feedback about your experiences and will be happy to listen. However, in the event of a genuine dispute regarding funds, gameplay outcomes or customer service, please contact us immediately so that we may investigate further.
Our dedicated team is committed to resolving such matters efficiently while upholding our policy of complete honesty when dealing with any form of issue involving your account and our website systems.
For technical disputes concerning issues like server crashes, software updates etc. kindly log onto live help on site where you can get prompt assistance from dedicated support staff member.
Mobile Support
We strive to ensure that all functions within the Deluxino platform are available seamlessly across a wide range of devices. If you're experiencing any difficulties accessing specific features or playing games through our mobile application, please do not hesitate to reach out for technical guidance via live chat or email.
Our customer support team will be happy to walk you through possible fixes and provide troubleshooting advice where necessary.
Please select the appropriate communication method based on your needs:
At Deluxino, we value your feedback and are here to help whenever you require it.
